Refund policy

 

1. You may return unwanted products if they are unopened, unused, and in their original packaging. Goods must be returned in full pack quantities. We cannot offer any refunds if the pack is incomplete, the box is damaged, or if the item is not in re-saleable condition.
Bulkify will cover the cost of return if the products are faulty or misdescribed. In all other circumstances (including when you are exercising your right to change your mind), you are responsible for the initial delivery fee plus the return costs. The cost of collection for Mainland UK is £9.99 + VAT.

2. If an item is defective, please notify us immediately upon receipt. Sign for the delivery as damaged if applicable. Failure to notify us or signing as unchecked will forfeit your right to a refund or replacement.

3. Goods returned with identified defects will be inspected, and a full refund will be issued to your original payment method. Refunds are typically processed within 4-7 working days.

4. If no defect is found, the initial delivery fee, returning delivery cost, and a £10 warehouse admission fee will be deducted from your refund. The remaining amount will be refunded to your original payment method.

5. All returns are the customer’s responsibility, including the cost of returning incorrectly ordered goods.

6. We are unable to refund carriage charges once the goods have been dispatched, as costs are incurred at that point.

7. Items being returned must be unopened, unused, and in their original packaging. Goods must be returned in full pack quantities; we cannot provide refunds for partially returned packs.

8. When returning an item independently, please ensure you obtain a receipt from the delivery service. It is your responsibility to notify us once the item has been sent and to provide us with the tracking number as soon as possible. If the tracking number is lost or not provided, and the item is lost during return transit, we cannot accept any responsibility and no refund will be issued. Therefore, we strongly recommend booking collection through us.

9. We are unable to amend your order or delivery once it has been picked and processed for dispatch.

10. To cancel an order, please contact us immediately. If an order is already being processed or packed, cancellation may not be possible.

11. We are unable to modify orders once placed. If you need to make changes, please contact us to cancel the original order and place a new one.

12. We are unable to amend your order or delivery once it has been picked and processed for dispatch. In some circumstances, we may be able to modify your order or arrange delivery to an alternative location. Any charges incurred after the order has been dispatched due to an error on your part will be your responsibility to pay.