Common Questions
Why isn't Bulkify open to the public?
Our platform is designed to offer unique advantages to specific groups of customers. We provide personalized pricing to ensure our members receive the best possible deals, tailored to their specific needs. This product, like all others on our platform, is available exclusively to our invited members, who benefit from customized prices that help them stay ahead of the competition.
I'm interested but I don’t have an invitation code
To access this product at a personalized price, you can request an invitation to join our exclusive customer group. Once you're a member, you’ll receive pricing tailored to your business needs. If you're interested in receiving your exclusive Bulkify dashboard, please contact us via the form below. Include the nature of your business, your full business name and address, and ideally the list (SKUs) of the products you’re interested in.
How can I use my invitation code
If you have an invitation code, simply visit bulkify.co.uk and enter your code. You’ll be redirected to your custom ordering page, enjoy Bulkifying!
Order-Related Questions
How do I returnfor refund?
Please contact us using the form below and provide the following details, especially the last two:
- Your order number
- The item name
- The issue you are experiencing
- Photos of the faulty or damaged item
- A photo of the courier label on the box
You may return unwanted products if they are unopened, unused, and in their original packaging. Goods must be returned in full pack quantities. We cannot offer any refunds if the pack is incomplete, the box is damaged, or if the item is not in re-saleable condition.
Bulkify will cover the cost of return if the products are faulty or misdescribed. In all other circumstances (including when you are exercising your right to change your mind), you are responsible for the initial delivery fee plus the return costs. The cost of collection for Mainland UK is £9.99 + VAT.
Some items are not delivered
If your order status is "dispatched" and not "partially shipped", wait for few more hours.
Sometimes the courier's vans get full and they deliver items with different drivers, please wait until 18:00 and if you do not received the remaining contact us immediately below.
How do I cancel my order?
Please send contact us via the form below immediately.
Please note we cannot issue full refund once the order is despatched, if you changed your mind and your order is despatched the delivery and return fee of £15 will be deducted from your refund.
How to get VAT invoice?
Bulkify is a trading name under Shopler Ltd, a registered company (no. 10724284). If your account is not a guest account, you can access all your previous invoices within your account. You can also contact us via this form to request a VAT invoice if you haven’t received it automatically.
Can I contact via phone?
Previously, we handled customer queries over the phone. However, we've transitioned to a popular ticketing support system for several important reasons:
- Documentation and Clarity: Tickets are recorded and easily referable, ensuring that both you and our support team can track and understand queries without confusion.
- Enhanced Oversight: Our customer support manager can monitor and track responses, ensuring a high level of customer satisfaction.
- Efficiency: This system saves time and is more cost-effective for everyone.
If phone contact is necessary, please submit a query, and one of our support team members will reach out to you.